Hotel located in the heart of Lodi, California Wine Country

Hotel located in the heart of Lodi, California Wine Country

 

Internship Description
Do you see yourself as a Front Desk Agent?  What’s your passion? This company is looking for a passionate person who is committed towards providing excellent customer service and putting their guests first!  If you enjoy being the first point of contact, have a warm personality, like to help guide guests, this is the right choice for you. If you thrive off first impressions to deliver a great guest experience- Join our team!

 

Internship availableLocated in Lodi
Starting Pay: $12.00 per hour
Hours: 8:00 a.m. – 5:00 p.m.

Work Days: Monday, Wednesday, and Friday (Some Weekends)

 

Duties and Responsibilities

  • Welcome guests in a friendly, prompt and professional manner. 
  • Register guests, issue room keys, provide information on hotel services and room location.     
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.  
  • Accurately process all cash and credit card transactions.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management.
  • Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction. 
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Promote teamwork and quality service through daily communications and coordination with other departments. 
  • Perform other duties as assigned including guest room tours, concierge services, special guest     requests, etc.

 

Employer “MUSTS”

  • High School diploma.  Some college preferred.  Must speak fluent English.  Other languages preferred. 
  • You must be able to pass a Federal Background Check via the Military Installation to access the base. Must have valid driver’s license.
  • This job requires ability to perform the following:
    • Frequently standing up behind the desk and front office areas
    • Carrying or lifting items weighing up to 50 pounds
    • Handling objects, products and computer equipment
    • Use a keyboard to operate various property management and reservations systems, etc.

 

Employer “Preferred”

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
  • May be required to work nights, weekends, and/or holidays.

 

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